FAQs

Yes! We ship to all major cities and towns across India. Delivery times vary based on your location, typically ranging from 3-7 business days for metro areas and 7-14 days for remote areas. You can track your order in real-time using the tracking link sent to your email.

We accept multiple payment methods for your convenience:

• Credit and Debit Cards (Visa, Mastercard, American Express)
• UPI (Google Pay, PhonePe, Paytm, BHIM)
• Net Banking
• Digital Wallets
• Cash on Delivery (available in select areas)

All transactions are secure and encrypted. You'll receive an order confirmation email immediately after payment.

Once your order is dispatched, you'll receive an email with a tracking link and order number. You can use this information to track your package in real-time on our website or the courier's tracking portal. You can also log into your NAVIXO account to view order status anytime.

We want you to be completely satisfied with your purchase. If you're not happy with your product, you can return or exchange it within 7 days of delivery, provided the item is unused and in original packaging. Simply contact our support team with your order number and reason for return, and we'll arrange a pickup at no extra cost.

Most of our products come with manufacturer warranties ranging from 6 months to 2 years, depending on the item. Electronic items like our Rechargeable Neck Fan and 3D Crystal Lamp typically include 1-year warranties. Warranty details are provided in the product description and packaging. For warranty claims, please contact us with your proof of purchase.

Yes! We offer special pricing for bulk and wholesale orders. If you're interested in purchasing in large quantities for corporate gifts, resale, or events, please email us at contact.navixo@gmail.com with your requirements, and our team will provide you with a customized quote.

We take great care in packaging, but accidents can happen. If your order arrives damaged, please:

1. Take clear photos of the damaged item and packaging
2. Contact us within 48 hours of delivery with your order number and photos
3. We'll arrange a replacement or refund immediately

Your satisfaction is our priority, and we'll resolve the issue quickly.

Yes! We offer premium gift wrapping for most items. You can select this option during checkout. We'll beautifully wrap your purchase and include a personalized message card if you'd like. This is perfect for birthdays, anniversaries, and special occasions.

If your order hasn't been dispatched yet, we can cancel or modify it. Please contact us immediately at contact.navixo@gmail.com with your order number. Once your order has been shipped, you'll need to refuse delivery or initiate a return after receiving it.

You can apply promo codes during checkout in the "Discount Code" field. If you have a code from our newsletter, social media, or promotional campaign, simply enter it before completing your purchase. The discount will be applied to your order total. If you have any issues applying a code, contact our support team.

Our wooden piggy banks are crafted from quality wood. To maintain their beauty:

• Dust regularly with a soft, dry cloth
• Avoid prolonged exposure to direct sunlight to prevent fading
• Keep away from moisture and humidity
• Use a wood polish occasionally to maintain shine
• Do not submerge in water

With proper care, your piggy bank will last for years!

Our Portable Bladeless Hanging Rechargeable Neck Fan is designed for comfort and convenience:

• Charge fully before first use (approximately 2-3 hours)
• Use the USB charging cable provided
• Battery lasts 6-8 hours on a single charge
• Clean the air vents regularly with a soft brush
• Store in a cool, dry place when not in use
• Do not expose to extreme heat or water

For best performance, avoid overcharging the battery.

Keeping your sun shade clean ensures longevity:

• Wipe with a damp microfiber cloth regularly
• Use mild soap and water for stubborn stains
• Dry completely before storing
• Avoid harsh chemicals or abrasive materials
• Store in a cool place away from direct heat
• Check suction cups periodically and clean if needed

A well-maintained sun shade will protect your car interior for years.

Our Breathing Nasal Strip Starter Kit helps improve airflow naturally:

• Clean and dry your nose before application
• Gently peel the backing from the strip
• Center the strip on your nose bridge
• Press down firmly on both sides
• Wear for 8 hours or as directed
• Remove gently by peeling from the edges
• Each strip is single-use

Ideal for better sleep, exercise, or allergy relief. Consult a doctor if you have sensitive skin.

Yes! Our Magic Flying Orb Spinner Outdoor Toys are designed with safety in mind:

• Made from durable, non-toxic materials
• Suitable for children ages 8 and above
• Soft edges to prevent injuries
• Recommended for outdoor use in open spaces
• Adult supervision recommended for younger children
• Avoid use near water or in extreme weather
• Store in a dry place

Perfect for outdoor fun and developing hand-eye coordination!

Your 3D Crystal Lamp Ball is a beautiful decorative piece:

• Handle with care - crystal is delicate
• Clean with a soft, lint-free cloth
• Use a damp cloth for dust removal
• Avoid harsh chemicals or solvents
• Keep away from direct sunlight to prevent discoloration
• Ensure proper ventilation around the lamp
• Replace LED bulbs as needed (energy-efficient)
• Do not expose to extreme temperatures

This stunning lamp will add elegance to any room for years to come.

Our Dragon Chopping Knife with Stainless Steel Blade is built to last:

• Hand wash immediately after use with warm soapy water
• Dry thoroughly with a soft cloth
• Store in a knife block or with a blade cover
• Sharpen regularly with a honing steel or sharpening stone
• Avoid dishwasher use - hand washing preserves the blade
• Do not use on hard surfaces like marble or granite
• Keep away from children when not in use

Proper maintenance ensures your knife stays sharp and safe for years.

Our Women's Body Shapewear is designed for comfort and confidence:

• Choose the correct size for optimal comfort and effectiveness
• Hand wash in cold water with mild detergent
• Air dry flat - do not tumble dry
• Avoid bleach and fabric softeners
• Do not iron
• Wear with appropriate undergarments
• Limit wear to 8 hours per day for comfort
• Store in a cool, dry place

Quality shapewear should feel comfortable and supportive, not restrictive.

Our Car Mobile Holders and Accessories keep your phone secure while driving:

• Choose the right mounting location (dashboard, windshield, or vent)
• Clean the surface thoroughly before installation
• Follow the included installation instructions carefully
• Ensure the holder is stable before placing your phone
• Adjust angles for optimal visibility
• Remove gently to avoid damage to your car
• Clean adhesive residue with rubbing alcohol if needed
• Check stability regularly, especially in hot weather

Safe phone mounting helps you stay focused on the road.

Your Oval Green Crystal Pendant Necklace Set with Bracelet is a beautiful accessory:

• Store in a jewelry box or soft pouch to prevent scratches
• Keep away from direct sunlight to maintain color vibrancy
• Clean gently with a soft, dry cloth
• Avoid contact with perfumes, lotions, and harsh chemicals
• Remove before swimming or bathing
• Check clasps and chains regularly for wear
• Have professional cleaning done annually if needed
• Store separately from other jewelry to prevent tangling

With proper care, your crystal jewelry will remain stunning for a lifetime.